Open from 27th November

9am – 6pm weekdays
9am – 5pm weekends

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SATNAV: DN21 5BX

Open from 27th November

9am – 6pm weekdays
9am – 5pm weekends

Go to home button

SATNAV: DN21 5BX

Go to home button

SATNAV: DN21 5BX

Open from 27th November

9am – 6pm weekdays
9am – 5pm weekends

FAQ2020-12-01T16:38:17+00:00

FAQ

We are thinking of visiting late afternoon, do you have flood lighting?2020-12-01T16:11:57+00:00

Yes, we do, the site is well lit

Can we bring our dog?2020-12-01T16:05:29+00:00

Unless the dogs are “assistance dogs”, we would ask that they are not brought on site please

When I get my tree home do I take it out of the net straight away or leave it outside?2020-12-01T16:19:53+00:00

The tree is best left out overnight either in or out of the net sat in a bucket of water, before being brought in.

Can we bring a second car?2020-12-01T16:03:39+00:00

Yes, no problem, but please book another slot for the second vehicle.

Can we bring extra people to what we have booked today?2020-12-01T16:04:19+00:00

Whilst we would never turn people away in this Covid environment, Government guidelines do suggest the less amount of people the better.

How do I cancel or change my time slot booking?2020-12-01T16:02:44+00:00

Please send us an email to admin@fillingham-trees.co.uk, providing us with your surname, the slot you have booked and the booking number and re book online your preferred new timing.

Are you accessible for prams and wheelchairs?2020-12-01T16:12:35+00:00

Yes, we are.

Are we able to come along today?2020-12-01T16:04:00+00:00

In the week this is fine, but we do ask customers to book at the weekend in order that we can keep people safe from overcrowding.

Do I need to book in the week?2020-12-01T16:06:15+00:00

No, you do not. Only at weekends

How do you measure a tree? Is a 6ft tree 6ft tall?2020-12-01T16:21:44+00:00

We measure from where the top layer of branches when pushed up meet the vertical leader (the bit you put your fairy on!) so a 6ft tree may be 6ft 6 – 9 inches tall.

Can I bring a trailer?2020-12-01T16:11:32+00:00

Of course, and we have special areas for trailer parking.

Do you deliver?2020-12-01T16:21:07+00:00

Yes, we do. If you look on the site, there is a section to book your delivery. If visiting the site, delivery can be sorted at the till.

What sort of pots do the pot grown trees come in?2020-12-01T16:16:49+00:00

The trees are grown in a black pot which have a red outer sleeve.

Can I come and visit, pick my tree and then collect it a few days later?2020-12-01T16:05:57+00:00

Yes. Just tell the retail staff who will put take it to our reserved tree location.

How long will my tree last indoors?2020-12-01T16:16:09+00:00

If you provide it with water regularly and keep it away from a source of heating (like a radiator) it should last the entire Christmas period.

Do we take cash and cards?2020-12-01T16:15:17+00:00

Yes, we do take both, but in this Covid environment a contactless card payment is preferred.

I have bought my tree early can we leave it outside in the net and does it need water?2020-12-01T16:20:15+00:00

After a period of 24 hours the tree would be better out of the net. It would also benefit from being sat in a bucket of water.

Can I cut my own tree?2020-12-01T16:16:27+00:00

Regrettably, we do not offer this. The plantation is a long way from the main retail outlet and there are health and safety aspects which would have an impact for us.

I am concerned that having bought a tree how I can get it to my car?2020-12-01T16:12:15+00:00

Our elves have been training all summer for this task and have great delight in carrying the tree to your car and helping you fit it in.

Do we sell stands?2020-12-01T16:15:35+00:00

Yes, we do. “Cinco” stands, and “Quick” stands are available

How do I cancel or change my Click and Collect booking?2020-12-01T16:03:03+00:00

Please contact the office on 01427 667014.

Do we sell decorations?2020-12-01T16:22:22+00:00

We do have a small selection of decorations, lights, and Christmas items available in the shop

Do you have toilets?2020-12-01T16:12:57+00:00

Yes, we do and disabled facilities.

Do you sell potted trees?2020-12-01T16:15:51+00:00

Yes, we have a large range of Pot grown trees available, but they do sell out leading up to Christmas. Best to shop early for these.

What is blocking?2020-12-01T16:17:05+00:00

Blocking is a process where we drill a hole into a block of wood and the cut tree is inserted into the block to stand upright.

Can I plant out my pot grown tree outside after it has been inside?2020-12-01T16:21:25+00:00

Yes, you can. The most important aspect to remember is to water it regularly in the first year, particularly during the hot summer months.

Where do I collect my “Click and Collect” tree from?2020-12-01T16:22:01+00:00

When visiting the site please just follow the Click and collect signage and make a member of staff aware.

Can we change the car we are coming in?2020-12-01T16:03:20+00:00

Of course, there is no need to notify us of this and just arrive in your preferred vehicle.

We are running late is that OK?2020-12-01T16:04:36+00:00

We fully understand that sometimes things just do not go to plan. We would encourage people to keep to their time slots, but we will be pleased to see you if you get delayed.

What Post code do we use?2020-12-01T16:04:53+00:00

DN21 5BX. There are clear signs off the B1398.

Is the site in Fillingham Village?2020-12-01T16:05:11+00:00

No, it is not. The site is just off the B1398 to the north of the road that leads down to Fillingham village.

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